I'm really excited to share this - it's something I've been wanting to do for ages!
In this episode of Understanding Users, I speak with four friends and fellow freelance digital folks, and who I've had the great privilege of working with.
We reflect as a group on an (unnamed) large-scale UK government digital transformation project that we all worked on: what we did, how (and why) we did it, the challenges we faced and what we learned along the way.
To what extent is an organisation ready to hear - and then act upon - problematic and challenging feedback from users of its services? How do you change long-established and deep-rooted processes within an organisation? Why are collaborative design workshops so powerful to the UX process? What can happen if you don't fully bring senior stakeholders with you on the journey? And why is the UK government's GDS assessment process so important in guiding teams to build digital services the right way?