5. The Head of User Research - Katie John @ Caution Your Blast

Katie John is Head of User Research at Caution Your Blast. 

In this episode of Understanding Users, Katie shares her strong belief in technology as a force for good, and she talks about the importance of early generative research when designing digital services. 

She discusses how good user researchers should not be only fascinated by other people and their behaviour, but also self-reflective. Crucially, they also need to be great communicators and comfortable with uncertainty... 

Finally she plays my 3 card challenge to share her favourite UX tool, favourite technique and a trend he sees in the future. 

Thanks for listening, and I hope you enjoy the episode.

Mike Green

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