8. The Software Engineer - Frances Maxwell @ Skyscanner

Frances Maxwell is a Software Engineer at Skyscanner.

In this episode of Understanding Users, Frances shares her fascinating career path - including early stints at a violin dealer and even a Bollywood streaming site - and explains how and why her ‘itch to build things’ helped her make the pivot from senior UX roles into retraining as a software engineer. She talks of her love of code, the dangers of organisations treating UX as a separate silo and the importance of entire product teams normalising interaction with their users throughout the design and development process.

We also ponder on the frustrating lack of diversity in the tech world, and the risk of unconscious bias potentially creeping into product design as a result. 

Finally, she plays my 3 card challenge to share her favourite UX tool, favourite technique and a trend she hopes to see in the future. 

Thanks for listening, and I hope you enjoy the episode. 

Mike Green

This podcast is brought to you by Researchable UX.