4. The Product Lead - Gavin Adam @ NHS Digital

Gavin Adam is a Product Lead at NHS Digital. 

In this episode of Understanding Users, Gav shares the collaborative techniques and product leadership experience he uses when building services for organisations like NHS Digital and HMRC to solve problems for their users. 

He discusses how experiencing agile product delivery in government opened his eyes to a better way of building digital products; the importance of digital service assessment within government; and the value that ‘hyperspecialists’ like UX designers and user researchers can bring to multi-disciplinary product teams. 

He also plays my 3 card challenge to share his favourite UX tool, favoured technique and a trend he sees in the future. 

Thanks for listening, and I hope you enjoy the episode.  

Mike Green

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