Understanding Users: The UX Podcast

48. AI / UX Shorts 6: Ten minutes on...using AI to unlock the potential of facial analysis during user testing - John Crouch @ Entropik

"This is an arms race and no one's taking their foot off the gas..."
This is the sixth in a series of bite-sized conversations with UX design and research leaders discussing a range of topics, recorded live at the UXDX conference in New York in May 2023.
In this episode John Crouch of Entropik shares his views on how a new generation of AI-based tooling can help us powerfully rethink, democratise and unlock the way product teams plan and conduct research with their users.   
He also reflects on the role of AI more generally in the design space and beyond: where we are with it and where we may be going.....
Thanks for listening, and enjoy the episode.  
Mike Green
This podcast is brought to you by Researchable UX.

47. How can design teams develop resilience when embedding user-centred design in digitally immature organisations?: Gerry Scullion @ The Human Centred Design Network

“What would I say is, first of all, be kind to yourself because that stuff is hard...It’s not a case of just going in and dialling it in every day...You require a deeper set of resilient skills to be able to survive in those kinds of places, especially if you've come from a place where design is accepted, that could be from university or academia, whatever it is...You have to really figure out where the opportunities lie for you to play, to deliver value to both the customer and the business…To start it off, I would really try and identify the least amount of effort that you can actually do to get the most amount of reward for the business..”
Gerry Scullion is a long-standing Podcast Host, and Founder of The Human Centered Design Network & the Makers & Doers School. 
He shares with me his fascinating journey into UX and Service Design during the early years of the 'Celtic Tiger', his advice on building individual resilience to overcome the challenges inherent in digitally immature organisations, and the need for us all to be mindful of not washing away years of hard-won UX expertise in the current goldrush for all things 'AI'.  
Thanks for listening, and I hope you enjoy the episode. 
Mike Green

46. What role can technology play in managing the ever-increasing demands on healthcare around the world? - Ian Mulvany @ BMJ

Ian Mulvany is Chief Technology Officer at the British Medical Journal (BMJ).
Join me for a fascinating conversation with a seasoned technology leader building innovative and empowering healthcare products. 
"Technology as it is configured today....we are still at the foothills of understanding [how] this is going to drive our future economies... There are still hundreds of millions of people to come to the web and so when we think about healthcare, the future demand on healthcare is going to far outstrip the access to the number of doctors that are out there. So how do we equip people to work at what is sometimes called the 'top end of their licence', to be able to deliver that? I think digital has an immense role to play there. So I'm hugely excited about being in a place where the tools we build can help build that story."
Thanks for listening, and I hope you enjoy the episode. 
Mike Green
 
 

45. AI / UX Shorts 5: Ten minutes on...creating personas and using AI in user research - Megan Mathews @ Docusign

This is the fifth in a series of bite-sized conversations with UX design and research leaders discussing a range of topics, recorded at the UXDX conference in New York in May 2023.
In this episode Megan Mathews, UX Research Lead at Docusign, discusses the challenges of deploying realistic and usable personas across organisations as part of the design process. We also - inevitably - discuss AI, and she shares her views how researchers can consider leveraging tools like ChatGPT to simplify and supercharge their research practice. 
Thanks for listening, and enjoy the episode.  
Mike Green

44. AI / UX Shorts 4: Twenty minutes on...designing accessible data visualisations - Kent Eisenhuth @ Google

This is the fourth in a series of bite-sized conversations with UX design and research leaders discussing a range of topics, recorded at the UXDX conference in New York in May 2023.
In this episode author, speaker and Design Lead Kent Eisenhuth of Google shares his views on the importance of building diverse teams when designing and testing data visualisations, the potential for data 'sonification' to improve how we present users with data, and how AI might help designers make better choices for visualising data going forward. 
Kent also talks about his experiences and the lessons learned from building a community of practice within Google. 
 
His new book is available to purchase on Amazon: Drawing Product Ideas 
Two links which might be of interest:
Material Design Blog's Top Tips for Data Accessibility
Material Design System's Data Visualization Guidelines
 
Thanks for listening, and enjoy the episode.  
Mike Green

43. AI / UX Shorts 3: Ten minutes on...harnessing AI to powerfully augment user research - Prayag Narula @ Marvin

This is the third in a series of bite-sized conversations with UX design and research leaders discussing a range of topics, recorded live at the UXDX conference in New York in May 2023.
In this episode Prayag Narula of Marvin shares his views on how a new generation of AI-based tooling can help us powerfully rethink, democratise and unlock the way product teams plan and conduct research with their users.   
He also reflects on the role of AI more generally in the design space: where we are with it and where we may be going.....
Thanks for listening, and enjoy the episode.  
Mike Green
This podcast is brought to you by Researchable UX.

42. How do we avoid the trap of creating endlessly homogeneous digital products?: Ian Pocock @ Transform

Ian Pocock is MD of Research & Service Design at Transform.
In this wide-ranging discussion, Ian shares his views on how product teams should always maintain a diverse outlook to avoid falling into the trap of (re)creating homogenous products; we chat about the importance of maintaining an endlessly user-centred mindset; and he shares his experiences of using Lego within workshops as a way to powerfully unlock organisational hierarchies and democratise the design process. 
Finally, he plays my 3 card challenge to share his favourite UX tool, favourite technique and a trend he sees in the future. 
Thanks for listening, and I hope you enjoy the episode. 
Mike Green
This podcast is brought to you by Researchable UX.
My thanks again to our sponsor Oxford Insights. 
And if you have a moment I'd love to hear your feedback on the podcast, to help me improve it. 

41. AI / UX Shorts 2: Ten minutes on...product management culture and tooling - Moshe Mikanovsky @ Bain Public

This is the second in a series of bite-sized conversations with UX design and research leaders discussing a range of topics, recorded live at the UXDX conference in New York in May 2023.
In this episode Moshe Mikanovsky of Bain Public shares his thoughts on the importance of the right product management culture, and how product managers should go about choosing the tooling they use with their product teams. 
He also reflects on the role of AI in the design space: where we are with it and where we may be going.....
You can listen to Moshe's podcast here. 
 
Thanks for listening, and enjoy the episode.  
And thanks to our sponsor Oxford Insights.
Mike Green
This podcast is brought to you by Researchable UX.

40. AI / UX Shorts 1: Ten minutes on...creating a scalable and reusable design system - Alex Wilson @ T Rowe Price

This is the first in a series of bite-sized conversations with UX design and research leaders discussing a range of topics, recorded live at the UXDX conference in New York in May 2023.
In this episode Alex Wilson of T Rowe Price shares his experiences of working with a team to create an in-house design system, and the lessons they learned along the way. 
He also reflects on the role of AI in the design space: where we are with it and where we may be going.....
 
Thanks for listening, and enjoy the episode.  
And thanks to our sponsor Oxford Insights.
Mike Green
This podcast is brought to you by Researchable UX.

39. What can academic research tell us about the current and future state of Generative AI? - Conversations at CHI 2023 in Hamburg (Part 2)

What is generative Artificial Intelligence (AI)?
What aspects of generative AI are academics conducting cutting edge research currently investigating?
How can UX researchers and designers apply lessons from this research in their own work?
And should we learn to love or fear AI?
 
In the second episode from the CHI2023 Human Computer Interaction conference in Hamburg, I chat in-person with five attendees about the event, their own research, and what the future may hold for generative AI. 
There isn’t possibly time to cover the vast range great talks and sessions at CHI2023, but I hope this will give you a flavour of what was on offer and what those who attended took away from the event.
 
Many thanks to my guests:
Eva Wolfangel 
Sophie Freeman
Kiwi Dai
Jake Rigby
and Torben Volkmann
 
Thanks for listening, and enjoy the episode.  
And thanks to our sponsor Oxford Insights.
 
Mike Green
This podcast is brought to you by Researchable UX.
If you'd like to help support the podcast, you can donate a very modest sum by buying me a virtual coffee. That would be hugely appreciated. Thank you!